FAQs

Frequently Asked Questions

1. How do I place an order with Elanessee?
To place an order, simply browse our website, select your desired items, and proceed to checkout. Follow the prompts to complete your purchase.

2. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us within 24 hours of placing the order. After that, we are unable to make changes as your order may already be in process.

3. How do I track my order?
Once your order is shipped, you will receive a tracking email with details. You can also track your order by entering the tracking number in our tracking portal on the website.

4. Do you offer gift cards?
Currently, we do not offer gift cards. Stay tuned for future updates.

5. Is it safe to shop on Elanessee’s website?
Yes, we use secure payment gateways and follow strict protocols to ensure your personal information is protected.

6. Do you offer international shipping?
At the moment, we only ship to France. We are planning to expand our shipping options to other countries soon.

7. What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service team within 3 working days of receiving the order, and we will guide you through the return or exchange process.

Contact Us

For quick assistance, please reach out to our customer service team:

📧 Email: info@Elanessee.com
📍 Address: 6 Route de Gouzon, 23140 Domeyrot, France
📞 Phone: +33 7 80 76 37 33